Tunespeak Privacy Policy - Your Privacy Rights

Last updated October 23, 2024

This Privacy Policy applies to the sites where it appears.

This Policy describes how we treat personal information on the websites where it is located. This includes www.tunespeak.com.

For the purposes of European data protection laws, the controller is Tunespeak, LLC.

We collect information from and about you.

We collect contact and location information. For example, we collect your name and email address when you register on our site. We also collect your gender, birth date, and zip code or post code.

We collect information you submit or post. We collect the information you post in a public space on our site and your responses to surveys you complete. We also collect information when you contact us or sign up to receive emails or newsletters from us or third-parties.

We collect payment information. For example, we collect your credit card details if you make a purchase.

We collect information about your participation in promotions. For example, we keep track of your listening activity, the videos you watch, and the photos you view. We collect information about your social media interactions during a promotion, like when you “Follow”, “Like”, or “Share” on artist or venue pages.

We collect transaction and preference data. We collect information about your purchase history and transactions and your preferences when using our products and services.

We collect information in different ways.

We collect information directly from you as described in the section above.

We collect information from you passively. We use tracking tools like browser cookies and web beacons. We collect information about users over time when you use this website including information about the browser and the computer you're using. We may permit third parties to collect personal information this way. Learn more about these tools and how you can control them, here.

We get information about you from third parties. For example, our business partners and social media platforms give us information about you, including name, date of birth, social media and music platform transactional activity, and listening history.

We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.

We use your information as disclosed and described here.

We use your information to respond to your requests or questions. For example, we use your information to respond to your customer feedback. We use your information to notify you if you win a contest. We also use your information to create and administer your account.

We use your information to improve our products and services. We use your information to make our website and products better. We use your information to customize your experience with us. We use your information to measure and analyze the website.

We use your information for security purposes. We use your information to protect our company and our customers. We also use information to protect our websites or our services, as well as to detect and investigate activities that may be illegal or prohibited.

We use your information for marketing purposes. For example, we provide you with information about special events or promotions related to artists or venues you may like. We also use your information to serve you ads about products and offers. We tell you about new features or updates. These include third party offers or products we think you might find interesting. We also use your data in order to build profiles and infer what advertising may be of interest to you. If you register with us, we enroll you in our email newsletter. To learn about your choices for these communications, read the choices section below.

We use your information to communicate with you. For example, we will communicate with you about your account or our relationship. We contact you about your account or feedback. We also contact you about this Policy or our website Terms.

We use your information to process any transactions you make on our website.

We use information as otherwise permitted by law.

We share information with third parties.

We will share information with third parties who perform services on our behalf. For example, we share information with vendors who send emails for us. We also share information with companies that operate our websites or run (or provide services in connection with) the promotions we offer.

We will share information with third parties who process your information independently and not on our behalf. For example, we will share information with third parties who co-sponsor a promotion. We will share information with participating artists, promoters, music labels, and concert venues. These partners may send you information about events and products by mail, email, or through the Tunespeak site. We will never share mobile phone numbers collected for the SMS Reminder sweepstakes campaign action with third parties.

We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena, where required by a government agency or investigatory body requests or if we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion. We also share your information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list where we are required to do under applicable laws, regulations or code rules.

We may share information with any successor to all or part of our business. For example, if part of our business was sold we may give our customer list as part of that transaction.

You have certain choices about how we use your information.

You can opt out of receiving our marketing emails. To stop receiving promotional emails from us or certain artists through our service, email us at support@tunespeak.com or log in to your account and change your settings or follow the instructions in any promotional message you get from us or click "unsubscribe" at the bottom of our promotional emails. Even if you opt out of getting marketing messages, we will still send you transactional messages which are not marketing messages. These include responses to your questions. If you sign up for an artist’s mailing list as part of a promotion, follow the directions in an email from the artist or contact the artist to unsubscribe.

You can control if we share your information with third parties for their marketing purposes. To opt out of having us share your information with third parties for their promotional purposes, email us support@tunespeak.com.

You can control cookies and tracking tools. To learn how to manage how we – and our vendors – use cookies and other tracking tools, and to read our Do Not Track policy, please click here.

Your California privacy rights.

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

These sites are not intended for children.

Our sites are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at support@tunespeak.com. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy on-line here.

We use standard security measures.

The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.

We process and store information in the United States.

Information we collect as described in this Privacy Policy is transferred to, processed in, or stored in the United States or other destinations outside of the UK and European Economic Area (“EEA”). The laws of the United States do not afford the same protection as those of the UK and EEA. Your information may be processed by personnel operating in these locations who work for us or one of our business partners. Any transfer of your data to third parties who process personal information for us will be carried out in accordance with the data protection laws to safeguard your privacy rights and give you remedies in the unlikely event of a security breach or to any other similar approved mechanisms.

How long we hold your information for.

We only retain your personal information for as long as we need it to achieve the purpose it was originally collected for. The table below provides details about how long we will process your information:

If you are a resident of the UK or the EEA, we have to tell you why we process your data.

We are allowed to process your personal information for the following reasons and on the following legal bases:

1. Legitimate Interests: We are permitted to process your personal data if it is based on our ‘legitimate interests’ i.e. we have good, sensible, practical reasons for processing your personal data which is in our interest. To do so, we have considered the impact on your interests and rights, and have placed appropriate safeguards to ensure that the intrusion on your privacy is reduced as much as possible. We have explained these interests as below:
   • General enquiries and complaints you send us: Our legitimate interest is to provide you with information you have requested and to provide effective and helpful customer support.
   • Improve our products and services: Our legitimate interest is to continuously develop our products and service.
   • Security: Our legitimate interest is to protect our company and customers.

You can object to the processing that we carry out on the grounds of legitimate interests. See the section "Rights as data subjects" below to find out how.

1. Contract: It is necessary for our performance of the contract you have agreed to enter with us, to purchase content from us, or to enter our promotions or sweepstakes. If you do not provide your personal data to us, we will not be able to carry out our obligations under the terms of the contract.

2. Legal Claims: We need to process your personal data to defend or establish a legal claim (for example, claims relating to the sale of our goods and services under contract law).

3. Consent: Where you have given us consent to do so, we provide you, or permit selected third parties to provide you, with information about goods or services which we feel may interest you, our newsletter, email updates and other subscriptions. You have the right to withdraw your consent at any point, please see the section "Rights as data subjects" below for further information on how you can do this.

If you are a resident of the UK or the EEA, you may access, delete or object in the processing of your personal data.

You have the following rights, where provided under data protection law, regarding your information (each of which are subject to various exceptions and limitations):

1. The right of access: You have the right to obtain access to your information (if we are processing it), and other certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your information in accordance with European data protection laws.

2. The right to rectification: You are entitled to have your information corrected if it is inaccurate or incomplete.

3. The right to erasure: This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

4. The right to restrict processing: You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

5. The right to data portability: You have rights to obtain and reuse your personal data for your own purposes across different services.

6. The right to object: You have the right to object to certain types of processing, in particular processing based on our legitimate interests.

7. The right to withdraw consent: You have the right to withdraw your consent at any time for any reason.

8. Rights in relation to automated decision making: We do not make any automated decisions about you so this right does not apply.

To exercise the foregoing rights, please contact us using the information listed below. Please note there are exceptions and exemptions that apply to some of the rights which we will apply in accordance with the data protection laws.. For example, we may deny access if granting access would have an unreasonable impact on another individual’s privacy.

If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with the data protection laws, you can make a complaint to the local data protection regulator.

We may link to other sites or have third party services on our platforms we don’t control. If you click on a third party link, you will be taken to platforms we do not control. This policy does not apply to the privacy practices of that website. Read those companies’ privacy policies carefully. We are not responsible for these third parties.

Our site may also serve third party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

How to Request Data Deletion

If you wish to delete your personal data from Tunespeak, including Meta Platform Data for users who logged in with Facebook, follow these steps:

1. Log into your Tunespeak account.
2. Go to "Settings": Select the "Settings" option from the main menu.
3. Navigate to the "Account" tab: Scroll down to the bottom of the page.
4. Select "Delete Account": Click "Delete" in the "Delete Account" option under "Danger Zone."
5. Submit the form: Fill out and submit the account deletion form.

Once submitted, your data will be immediately restricted and will be completely purged from Tunespeak within 30 days. For further assistance, contact our support team at support@tunespeak.com.

YouTube and Google

By using the website you acknowledge that the Tunespeak website uses the YouTube API services. By using those services you also acknowledge and agree to the connected use of the Google Privacy Policy which can be found through the following link: https://policies.google.com/privacy.

Feel free to contact us if you have more questions.

If you have any questions about this Policy or want to correct or update your information, please email us at privacy@tunespeak.com.

You can also write to us at:
Tunespeak, LLC P.O. Box 434016 St. Louis, MO 63143

We may update this Policy.

From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

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